Cancellation Policy

We require a 24 Hours notice for cancellation of appointments.

TIME IS RESERVED TO GROOM YOUR DOG.

Missed Appointments will incur a cancellation fee payable before further payments can be booked. Dogs arriving late may have to be re-booked in and the cancellation fee will apply.

De-Matting Policy

Our normal Grooming charge does not include De-Matting*. There is an additional charge per 10 minutes extra grooming time required to de-matt your dog.

We do not recommend the de-matting of older, infirm or aggressive dogs.

*PLEASE NOTE : We groom humanely. Dogs that are severely matted will be shaved.

 

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